Privacy Policy

1. Who We Are

This website is owned and operated by Thesourcer.com Ltd, registered in England and Wales (Company No. 4058177).

Registered office: Unit 11, Apex Court Woodlands, Bradley Stoke, Bristol, BS32 4JT.

For any questions about this policy, or to exercise your rights, please contact the Data Controller:

Email: experts@thesourcer.com
Telephone: +44 1454 270004
Address: Unit 11, Apex Court Woodlands, Bradley Stoke, Bristol, BS32 4JT

2. What Data We Collect

We only collect the information we need to provide our services and run our business effectively. This may include:

Identity data: your name, job title, company name.
Contact data: email address, phone number, postal address.
Transaction data: details of orders, payments, and purchases.
Usage data: information about how you use our website (via cookies and analytics).
Marketing preferences: your choices about how we contact you.

We do not collect special category data such as race, religion, or health information.

3. How We Use Your Data

We only use your personal data when the law allows us to. Common uses include:

To process and fulfil orders or provide our services.
To manage our relationship with you, such as responding to enquiries.
To send you updates, offers, or news about our products and services (only if you have opted in or we have a legitimate interest).
To improve our website and understand how visitors use it.
To meet legal, accounting, or insurance requirements.

Legal bases for processing:

Contract – when processing your order or enquiry.
Legitimate interest – for marketing, analytics, and business improvement.
Legal obligation – to comply with law or defend legal claims.
Consent – when you have agreed to receive marketing from us.

4. How and Where We Store Your Data

We are based in the UK and store your data within the UK or EEA wherever possible. Some of our suppliers, for example production partners in China or India, may process data outside the EEA. When this happens, we ensure that adequate safeguards are in place, such as European Commission-approved standard contractual clauses.

We use secure systems and take reasonable precautions to prevent loss, misuse, or unauthorised access to your personal information.

5. How Long We Keep Your Data

We will only retain your personal data for as long as necessary to fulfil the purpose it was collected for, including legal or reporting requirements.

Typical retention periods:

General contact details: up to 2 years after last contact.
Transaction and order data: up to 6 years for accounting and tax obligations.
Marketing data: until you opt out or unsubscribe.

You can ask us to delete your data at any time (see Section 8).

6. Sharing Your Data

We only share your personal information where necessary. This may include:

Our trusted suppliers and subcontractors to deliver goods or services.
Professional advisers such as insurers, accountants, or legal counsel.
Regulatory authorities or law enforcement if legally required.

We never sell or rent your personal data to third parties.

7. Marketing Communications

We may contact you about products, services, or offers we think may interest you, where we have your consent or a legitimate business reason to do so.

You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Access – request a copy of the data we hold about you.
Correction – have inaccurate data corrected.
Erasure – request deletion of your data where there is no lawful reason for us to keep it.
Restriction – ask us to stop processing your data in certain circumstances.
Portability – request transfer of your data to another organisation.
Objection – object to processing for marketing or legitimate interest purposes.
Withdraw consent – withdraw consent at any time where processing is based on it.

To exercise any of these rights, contact our Data Controller using the details above. If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies

Our website uses cookies to enhance user experience and analyse site performance.

What are cookies: small text files placed on your device that help us understand browsing behaviour.
How we use cookies: to remember preferences, improve our site, and monitor analytics (via Google Analytics).
How to manage cookies: you can block or delete cookies in your browser settings. Disabling cookies may affect website functionality.

You can read more about WordPress cookies at: https://en.support.wordpress.com/cookies/

You can read more about Google Analytics cookies at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or by email if appropriate. Please check this page periodically to stay informed.